Healthcare & Medical Services
Citizens can book appointments, access their health records, and navigate the healthcare system online — reducing the friction that currently keeps people from getting the care they need.
What we’re building
Epics & the forms that make them up
Each epic below groups the government forms and services this theme delivers.
Access to Care
As a patient with an ongoing prescription or who needs to see a doctor, I need to arrange my appointments and refills online, so that I can get care and medication easily without joining the early morning queues.
- →Hospital appointment request forms
- →AI-powered triage / Smart-Path: "Do I need to go to hospital?" – intelligent symptom checking routes patients to the right care level
- →Polyclinic appointment booking online
- →Prescription refill requests (reduces clinic congestion for chronic patients)
Medical Professional Registration
As a medical professional renewing my registration, I need to complete the entire renewal online, so that I can stay licensed without making repeat trips to the Medical Registration Unit.
- →Medical professional registration – 3,600+ annual renewals, digitised
Health & Safety Compliance
As a food vendor or business owner, I need to apply for and manage my health and fire safety licences online, so that I can stay compliant without visiting multiple offices or losing time from my business.
- →Food vendor licensing – temporary & annual (Environmental Health)
- →Fire and life safety inspections booking (Barbados Fire Service)
- →Environmental health complaints
- →Environmental officer request
Grounded in citizen research
User needs this theme meets
The needs below come from the 2,054-citizen survey and are what this theme sets out to address.
As a person who needs to see a doctor at a polyclinic or Queen Elizabeth Hospital (QEH), I need to arrange an appointment at a time that works for me, so that I don't have to arrive hours before the facility opens and wait indefinitely to be seen.
As a patient with an ongoing prescription, I need to pick up my medication quickly when I arrive at the pharmacy, so that I don't spend hours waiting for something that has already been prescribed.
As a patient or caregiver attending a polyclinic or Queen Elizabeth Hospital (QEH), I need to find out my test results without attending an appointment in person, so that I don't take time off work and wait for hours only to be told everything is fine.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.