Tier 0 · Live since February 2026
Already live on alpha.gov.bb
12 services in citizen hands. The foundation and proof point for everything ahead. Platform foundations also live: Design System, Digital Toolkit, Service Status Dashboard.
Show what’s already live on alpha
The big problems we're solving
12 Themes
Two overarching themes run across everything: GOV.BB – the single trusted place for all government information and services – and Standards, Platform Components & Register Specifications – the shared infrastructure every service is built on. Ten problem-based themes then organise the services citizens need most, grounded in real research and specific MDAs.
Open the Now / Next / Later board view →GOV.BB is the single, trusted front door for all government information and services in Barbados — consistent, accessible, and built to earn citizen trust.
The GOV.BB platform & design system, service finder, algorithmic tools — calculators for public holidays, annual leave, income tax, NIS contributions, maternity & paternity benefit, severance pay, benefits eligibility, and import duty.
The shared infrastructure — identity, payments, notifications, credentials, and authoritative data registers — that every government service is built on so no team starts from scratch.
An interoperability platform, payment gateway, notifications service, verifiable credentials, case management platform, data & API standards, and authoritative register specifications for citizens, businesses, land, and vehicles.
As a person who needs to see a doctor at a polyclinic or Queen Elizabeth Hospital (QEH), I need to arrange an appointment at a time that works for me, so that I don't have to arrive hours before the facility opens and wait indefinitely to be seen.
As a patient with an ongoing prescription, I need to pick up my medication quickly when I arrive at the pharmacy, so that I don't spend hours waiting for something that has already been prescribed.
As a patient or caregiver attending a polyclinic or Queen Elizabeth Hospital (QEH), I need to find out my test results without attending an appointment in person, so that I don't take time off work and wait for hours only to be told everything is fine.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a taxpayer or business owner, I need to be told when my tax obligations are coming due, so that I can pay on time and don't discover I owe money only after penalties have accrued.
As a taxpayer who accesses government services on my mobile phone, I need to use TAMIS and BRA portals without difficulty on any device, so that I can manage my tax affairs without frustration.
As a taxpayer preparing to file, I need to understand what I'm being asked, know whether I have everything I need, and be guided to the right form, so that I can file correctly without making unnecessary visits or needing professional help for a routine process.
As a taxpayer who deals with income tax, land tax, and vehicle registration, I need to access all of my BRA services with a single login, so that I don't have to manage multiple passwords and navigate multiple systems for one revenue authority.
As a person who has submitted a claim or application to NIS, I need to check the status of my submission at any time, so that I know it's being processed and I don't have to visit the office repeatedly just to ask what's happening.
As a person making NIS contributions, I need to pay through a method that is reliable and easy to find, so that I don't have to visit the NIS office in person because the online payment option isn't working or isn't visible.
As a retiree moving from a Treasury pension to an NIS pension, I need to receive my pension payments without interruption during the transition, so that I'm not left for months without income while two government departments coordinate.
As a citizen preparing to use a government service, I need to know exactly what documents, information, and forms I need before I start, so that I'm not turned away or sent on additional trips to gather things I didn't know were required.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen dealing with multiple government agencies, I need to have information that one government department already holds be available to another department that needs it, so that I'm not spending my time and money travelling between offices to shuttle paperwork that the government itself generated.
As a citizen who primarily accesses the internet on my phone, I need to use government websites and portals on a mobile device without difficulty, so that I can access services from the device I use most.
As a person registering a business or filing with CAIPO, I need to see a complete list of required documents and steps before I begin the process, so that I don't discover halfway through – or after waiting weeks for a response – that I'm missing something and have to start again.
As a business owner who has submitted an application or filing to CAIPO, I need to receive confirmation that my submission was received and updates as it progresses, so that I know it hasn't been lost and I'm not chasing for information.
As a citizen who needs to deal with a government service, I need to get everything done in a single interaction – whether online or in person – so that I don't have to make multiple trips, take multiple days off work, or repeat the same process across different offices.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen dealing with multiple government agencies, I need to have information that one government department already holds be available to another department that needs it, so that I'm not spending my time and money travelling between offices to shuttle paperwork that the government itself generated.
As a driver renewing my licence, I need to complete the entire renewal process – payment, verification, and receiving my licence – without having to visit the Barbados Licensing Authority (BLA) in person, so that I don't have to take time off work and queue at the Pine for something that should be routine.
As a person using the BLA online portal, I need to understand the labels, steps, and options presented to me, so that I can complete my task correctly without guessing or making mistakes.
As a person who relies on public transport, I need to know when buses are scheduled and whether they are running on time, so that I can plan my day and don't end up waiting for an hour or more without knowing if a bus is coming at all.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"
As a citizen who has emailed, called, or contacted a government service, I need to receive a response – even if it's just an acknowledgement – so that I know my message was received and I'm not left wondering whether anyone is going to help me.
As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"
As a person who needs a birth certificate, marriage certificate, or other vital record, I need to apply for and receive my documents without making an in-person visit and waiting a week or more, so that I can get on with the process I actually need the document for.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"
As a citizen preparing to use a government service, I need to know exactly what documents, information, and forms I need before I start, so that I'm not turned away or sent on additional trips to gather things I didn't know were required.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen who has emailed, called, or contacted a government service, I need to receive a response – even if it's just an acknowledgement – so that I know my message was received and I'm not left wondering whether anyone is going to help me.
As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"
As a citizen preparing to use a government service, I need to know exactly what documents, information, and forms I need before I start, so that I'm not turned away or sent on additional trips to gather things I didn't know were required.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a person registering a business or filing with CAIPO, I need to see a complete list of required documents and steps before I begin the process, so that I don't discover halfway through – or after waiting weeks for a response – that I'm missing something and have to start again.
ⓘ Services are indicative – to be confirmed with the Ministry of Tourism and International Transport.
As a citizen who needs to deal with a government service, I need to get everything done in a single interaction – whether online or in person – so that I don't have to make multiple trips, take multiple days off work, or repeat the same process across different offices.
As a citizen dealing with multiple government agencies, I need to have information that one government department already holds be available to another department that needs it, so that I'm not spending my time and money travelling between offices to shuttle paperwork that the government itself generated.
Strategy
How we get there
Artificial intelligence runs through each of these priorities – not as a separate workstream, but as a capability that makes every digital service smarter, every decision faster, and every interaction more useful for citizens and caseworkers alike.
Digitise fast.
Learn from the data.
Build platform once.
Transform whole journeys with AI.
AI as a government capability.
All 25 user needs · 2,054 citizens surveyed · January 2026
User needs coverage across the roadmap
AI plays a role in addressing several of these needs – from proactive notifications (X8) to intelligent status updates (X5) and cross-agency data sharing (X6).
As a citizen preparing to use a government service, I need to know exactly what documents, information, and forms I need before I start, so that I'm not turned away or sent on additional trips to gather things I didn't know were required.
X1As a citizen who needs to deal with a government service, I need to get everything done in a single interaction – whether online or in person – so that I don't have to make multiple trips, take multiple days off work, or repeat the same process across different offices.
X2As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
X3As a citizen who has emailed, called, or contacted a government service, I need to receive a response – even if it's just an acknowledgement – so that I know my message was received and I'm not left wondering whether anyone is going to help me.
X4As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"
X5As a citizen dealing with multiple government agencies, I need to have information that one government department already holds be available to another department that needs it, so that I'm not spending my time and money travelling between offices to shuttle paperwork that the government itself generated.
X6As a citizen who primarily accesses the internet on my phone, I need to use government websites and portals on a mobile device without difficulty, so that I can access services from the device I use most.
X7As a citizen with obligations or pending matters with government, I need to be told when deadlines are approaching, when a status changes, or when action is needed from me, so that I can respond in time and don't discover problems only after penalties or consequences have accrued.
X8As a person who needs to see a doctor at a polyclinic or Queen Elizabeth Hospital (QEH), I need to arrange an appointment at a time that works for me, so that I don't have to arrive hours before the facility opens and wait indefinitely to be seen.
H1As a patient with an ongoing prescription, I need to pick up my medication quickly when I arrive at the pharmacy, so that I don't spend hours waiting for something that has already been prescribed.
H2As a patient who uses multiple healthcare facilities, I need to have my health records accessible to the doctors treating me regardless of which facility I visit, so that I don't have to repeat my medical history, and my care is not fragmented across locations.
H3As a patient or caregiver attending a polyclinic or Queen Elizabeth Hospital (QEH), I need to find out my test results without attending an appointment in person, so that I don't take time off work and wait for hours only to be told everything is fine.
H4As a driver renewing my licence, I need to complete the entire renewal process – payment, verification, and receiving my licence – without having to visit the Barbados Licensing Authority (BLA) in person, so that I don't have to take time off work and queue at the Pine for something that should be routine.
L1As a person using the BLA online portal, I need to understand the labels, steps, and options presented to me, so that I can complete my task correctly without guessing or making mistakes.
L2As a taxpayer or business owner, I need to be told when my tax obligations are coming due, so that I can pay on time and don't discover I owe money only after penalties have accrued.
T1As a taxpayer who accesses government services on my mobile phone, I need to use TAMIS and BRA portals without difficulty on any device, so that I can manage my tax affairs without frustration.
T2As a taxpayer preparing to file, I need to understand what I'm being asked, know whether I have everything I need, and be guided to the right form, so that I can file correctly without making unnecessary visits or needing professional help for a routine process.
T3As a taxpayer who deals with income tax, land tax, and vehicle registration, I need to access all of my BRA services with a single login, so that I don't have to manage multiple passwords and navigate multiple systems for one revenue authority.
T4As a person who has submitted a claim or application to NIS, I need to check the status of my submission at any time, so that I know it's being processed and I don't have to visit the office repeatedly just to ask what's happening.
N1As a person making NIS contributions, I need to pay through a method that is reliable and easy to find, so that I don't have to visit the NIS office in person because the online payment option isn't working or isn't visible.
N2As a retiree moving from a Treasury pension to an NIS pension, I need to receive my pension payments without interruption during the transition, so that I'm not left for months without income while two government departments coordinate.
N3As a person registering a business or filing with CAIPO, I need to see a complete list of required documents and steps before I begin the process, so that I don't discover halfway through – or after waiting weeks for a response – that I'm missing something and have to start again.
B1As a business owner who has submitted an application or filing to CAIPO, I need to receive confirmation that my submission was received and updates as it progresses, so that I know it hasn't been lost and I'm not chasing for information.
B2As a person who relies on public transport, I need to know when buses are scheduled and whether they are running on time, so that I can plan my day and don't end up waiting for an hour or more without knowing if a bus is coming at all.
PT1As a person who needs a birth certificate, marriage certificate, or other vital record, I need to apply for and receive my documents without making an in-person visit and waiting a week or more, so that I can get on with the process I actually need the document for.
R1