Tax, NIS & Financial Entitlements
Citizens and businesses can understand, manage, and meet their tax and NIS obligations online — and know exactly what they’re entitled to in return.
What we’re building
Epics & the forms that make them up
Each epic below groups the government forms and services this theme delivers.
Tax Filing & Compliance
As a self-employed worker, I need to register for tax and get reminded of my deadlines online, so that I'm not hit with penalties for dates I never knew about.
- →Tax deadline notifications via Gov Notify
- →Single login for all tax services via interoperability platform
- →Self-employed NIS registration (10,000+ workers unregistered online)
NIS Contributions & Claims
As a citizen who has filed an NIS claim, I need to see where it stands and manage my contributions online, so that I'm not waiting a year with no updates wondering whether anyone is looking at it.
- →NIS: Self-employed Contributions, Employee/Employer Social Security
- →NIS: Claim for Unemployment Benefit
- →NIS: Old Age Contributory Pension, Life Certificate
- →NIS: Termination/Layoff Certificate, DP10, Direct Deposit, Educational Status
- →NIS claim status tracker – real-time, no calling needed
- →Central Bank Pensioner Declaration Form
Benefits & Financial Assistance
As a citizen who may be entitled to help, I need to check my entitlements and apply for relief online, so that I can get the support I'm owed without trekking to multiple offices.
- →Benefits calculator – pension projections & entitlement checker
- →Property tax relief application
- →Financial assistance applications
- →AI-assisted tax filing suggestions – pre-populated fields and anomaly prompts before submission
Grounded in citizen research
User needs this theme meets
The needs below come from the 2,054-citizen survey and are what this theme sets out to address.
As a taxpayer or business owner, I need to be told when my tax obligations are coming due, so that I can pay on time and don't discover I owe money only after penalties have accrued.
As a taxpayer who accesses government services on my mobile phone, I need to use TAMIS and BRA portals without difficulty on any device, so that I can manage my tax affairs without frustration.
As a taxpayer preparing to file, I need to understand what I'm being asked, know whether I have everything I need, and be guided to the right form, so that I can file correctly without making unnecessary visits or needing professional help for a routine process.
As a taxpayer who deals with income tax, land tax, and vehicle registration, I need to access all of my BRA services with a single login, so that I don't have to manage multiple passwords and navigate multiple systems for one revenue authority.
As a person who has submitted a claim or application to NIS, I need to check the status of my submission at any time, so that I know it's being processed and I don't have to visit the office repeatedly just to ask what's happening.
As a person making NIS contributions, I need to pay through a method that is reliable and easy to find, so that I don't have to visit the NIS office in person because the online payment option isn't working or isn't visible.
As a retiree moving from a Treasury pension to an NIS pension, I need to receive my pension payments without interruption during the transition, so that I'm not left for months without income while two government departments coordinate.