Safety & Justice
Citizens can report incidents, access legal processes, and get safety information digitally — with 24/7 access for the moments when it matters most.
What we’re building
Epics & the forms that make them up
Each epic below groups the government forms and services this theme delivers.
Legal Aid & Court Services
As a citizen who needs legal aid or is following a court matter, I need to apply and track my case online, so that I'm not making unnecessary trips to court just to find out what's happening.
- →Legal aid application
- →Court case tracking service
Fire Safety & Compliance
As a business that needs a fire safety inspection or has an incident to report, I need to book and submit online, so that I can meet my fire safety obligations without travelling to the Fire Service in person.
- →Fire service inspection requests & Barbados Fire Service (BFS) fire safety inspections
- →Barbados Fire Service incident reports & station tour bookings
Fines & Enforcement
As a driver who has received a traffic fine, I need to pay it online, so that I'm not taking time off work to appear at the Magistrates Court for a transaction that takes seconds.
- →Traffic fines online payment (saves 11,000 Magistrates Court visits/year)
Policing & Public Safety
As a citizen who needs to report an incident, share information, or request police help, I need to do it online, so that I can engage with the police quickly and easily, including anonymously when I need to.
- →Online crime & incident reporting
- →Anonymous tip submission
- →Firearms licence applications & renewals
- →Protection order applications
- →Police clearance certificate requests
Grounded in citizen research
User needs this theme meets
The needs below come from the 2,054-citizen survey and are what this theme sets out to address.
As a citizen who has started a government process online, I need to finish the entire process online – including payment, submission, and receiving the outcome – so that I don't have to take time off work to visit an office for the final step of something I've already done most of digitally.
As a citizen who has emailed, called, or contacted a government service, I need to receive a response – even if it's just an acknowledgement – so that I know my message was received and I'm not left wondering whether anyone is going to help me.
As a citizen who has submitted a request, application, or claim to any government service, I need to check the current status of that submission, so that I'm not left in the dark, forced to call or visit just to ask "where is it?"